Contact & Customer Service
Have questions, feedback, or need technical assistance with CVStart.ch? Our Switzerland-based support team is here to help on business days. To help us resolve your inquiry swiftly, please mention the affected document, browser, and a brief description of what happened.
Email Support
Drop us a line anytime. Every request is reviewed and answered directly by our dedicated specialists.
[email protected]Support Hours & Availability
Monday to Friday: 08:00 – 18:00 (CET). Limited coverage on official Swiss federal and cantonal holidays.
Guaranteed: No Subscription Traps
5 templates permanently free. Optional Premium tier via a fair, transparent one-time payment—absolutely no recurring charges.
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Swiss Data Privacy & Security Commitment
Your personal privacy is strictly safeguarded. CVStart.ch is built in compliance with both the revised Swiss Federal Act on Data Protection (nDSG / revDSG) and the EU GDPR. All transmissions are safeguarded by 256-bit SSL/TLS encryption. We never sell user data, build commercial tracking profiles, or share candidate documents with third parties.
Frequently Asked Support Questions
Instant answers regarding the editor, PDF vector exports, account management, and invoices
How do I download my completed CV as a PDF?
Once you finish filling in your details in the editor, simply click the "Download PDF" button. Your document is immediately rendered as a high-resolution, print-ready vector PDF in Swiss A4 format. The 5 standard templates can be downloaded forever without watermarks and without creating an account.
How can I reset my password or restore account access?
If you forgot your password, click "Forgot Password?" on the sign-in screen. Enter your registered email address and you will receive a secure password recovery link within seconds. All your previously drafted CVs and settings remain fully protected and intact.
Are there hidden subscriptions? How do I get an official Swiss VAT receipt?
No, never! CVStart.ch strongly opposes predatory subscription models. 5 templates are 100% free forever. If you upgrade to Premium, you pay a single, clear one-off fee with zero recurring charges. An official receipt specifying Swiss VAT is automatically delivered to your inbox upon purchase.