Withdrawal & Refund

1. What is being sold?

CVStart offers CVStart Premium – a one-time payment (no subscription) that unlocks the PDF export of your CV (all templates, without watermark) as well as other premium features. The price is shown in the checkout in your country's currency (incl. any taxes) before purchase and recorded in the order confirmation. This is digital content provided immediately after purchase. The payment is processed through our payment service provider and seller (Merchant of Record) Freemius (Freemius, Inc.).

2. Statutory right of withdrawal

Under Swiss law there is no statutory right of withdrawal for contracts concluded online. The Code of Obligations provides a right of withdrawal only in the cases set out in Art. 40a–40g CO (door-to-door sales, telephone sales and similar contracts); purchasing CVStart Premium in the online checkout is not covered.

You can nevertheless contact us at any time ([email protected]) and request a goodwill refund; the conditions are set out in point 4.

3. Digital content: no withdrawal once delivered

Digital content is provided immediately after purchase. Once CVStart Premium is unlocked or the PDF is downloaded, the service has been fully provided: withdrawal and refunds are excluded under our refund policy. Legal basis: Art. 40a–40g CO – Swiss law provides no statutory right of withdrawal for digital content purchased online. Goodwill exceptions: point 4.

4. Refunds (Refund Policy)

CVStart Premium is digital content that is provided immediately after purchase. After unlocking or downloading, the following applies: there is no statutory right of withdrawal (Art. 40a–40g CO) and therefore no general entitlement to a refund (see point 3).

As a gesture of goodwill, we will nevertheless refund the purchase price if one of the following cases applies:

• The premium feature was not unlocked despite a successful payment.
• The PDF export does not work due to a technical error on our side and cannot be resolved.
• You were accidentally charged twice or charged incorrectly.

Please contact us within 14 days of purchase at [email protected] and provide your order or payment reference. Each case is reviewed individually.

• Approved refunds are processed via Freemius to the payment method originally used (usually 5–10 business days).
• Since this is a one-time payment, there is no subscription and therefore nothing to cancel.

5. Goodwill request form

(If you wish to request a goodwill refund, please fill out this form and send it to us.)

6. Contact

CVStart · Email: [email protected]
Further details can be found in our Imprint. Our Terms and Conditions and the Privacy Policy also apply.